Yesterday I was out of the shop, I was on a buying trip! This meant an entire day out for me!
I got my train at 8.30 am and arrived at my destination at just after noon, my appointment was not until 1.30, so i decided to skip lunch (for the short while)and look for a dress for this weekend! (Going to London to catch some of the Fashion Week Events)
Came across a high street store that I love, and that is not near where I live so I went in. I spotted a fab dress instantly and tried it on. Fit was great and so to was the price, £30. They only had the one dress in my size, so although it was the first shop and the first dress I decided to buy it!
Took it to the register, the cashier did not speak or smile, she took the dress scanned it, took the security tag off and asked for £35!!!
I explained that the tag clearly said £30. She looked at me and said "So do you not want it then?" This was not what I was getting at, I realy want the dress but I want it at the ticketed price!
I said to her that I was entitiled to get the garment for the price on the ticket, as it was their mistake. It turned into a big to-do, and I took the dress (at £35) but not before making a formal complaint to the manager. She was worse than the cashier, she could not have cared less if I took the dress or not!
So, my point is, what has happened to good customer service? Now I am not a believer in the customer is always right, but, I do think that a smile and polite efficient service is something that we are all entitled to, whether we are spending £1 or £1000.
In my shop I bend over backwards to help my customers and get them what they want! I want them to tell others not only about the fabulous top that they got but also about the fantastic service they had!
